Privacy Policy

This Privacy Policy explains how Shreem Store (“we”, “us”, “our”) collects, uses, shares, and protects your information when you visit shreemstore.in or purchase our products.

1) Who we are

Shreem Store
Kailash B-103, Greater Noida, Uttar Pradesh, India
Email: info@shreemstore.in / shreemstore@gmail.com
Phone/WhatsApp: +91-9958847172

2) Information we collect

  • Contact & account data: name, email, phone, shipping/billing address.

  • Order & payment data: products ordered, amounts, invoices, partial payment info (we do not store full card numbers; payments are processed by secure gateways such as UPI/cards/net-banking/wallets).

  • Device & usage data: IP, browser type, pages viewed, referral URLs, timestamps (via cookies/analytics).

  • Communications: emails, WhatsApp messages, support requests, reviews.

  • Optional: GSTIN for tax invoices; preferences (e.g., fragrances, deity/ritual type) to tailor recommendations.

3) How we use your information

  • Process and fulfill orders, provide invoices, send order updates & tracking.

  • Customer support, returns/replacements/claims verification (including review of photos/videos you share).

  • Improve our website, product selection, and user experience (analytics).

  • Prevent fraud and ensure platform security.

  • Marketing with consent/legitimate interest (e.g., festival offers, new arrivals). You can opt out anytime.

4) Legal bases (India & applicable laws)

  • Contractual necessity: to fulfill your order.

  • Legitimate interests: site security, analytics, service improvement.

  • Consent: marketing communications, optional cookies.

  • Legal obligation: tax/compliance record-keeping.

5) Sharing of information

We share only what’s necessary with:

  • Payment gateways (to process payments securely).

  • Courier/logistics partners (to deliver your order).

  • IT/service providers (hosting, email/SMS tools, analytics).

  • Government/authorities when required by law.
    We do not sell your personal data.

6) Cookies & analytics

We use essential cookies for site operation and optional cookies for analytics/marketing. You can manage cookies in your browser settings; some features may not work without essential cookies.

7) Data retention

  • Order, tax, and invoice records are retained for the period required by law.

  • Support communications and analytics data are retained for reasonable business periods, then deleted or anonymized.

8) Your choices & rights

  • Access, correct, or update your information.

  • Opt out of marketing at any time (unsubscribe link or email us).

  • Request deletion where legally permissible (certain records must be kept for tax/regulatory reasons).

  • Disable non-essential cookies via your browser or site banner (if enabled).

9) Security

We use industry-standard safeguards (HTTPS, restricted access, secure gateways). No method of transmission/storage is 100% secure; we strive to protect your data and review vendors for compliance.

10) Third-party links

Our site may link to third-party pages (e.g., courier tracking). Their privacy practices are their own; review their policies separately.

11) Children

Our site is intended for adults. We do not knowingly collect data from children under applicable age limits.

12) Changes to this policy

We may update this Privacy Policy; the “Last updated” date indicates the latest version. Continued use of the site signifies acceptance.

13) Contact

For privacy requests or questions, email info@shreemstore.in or shreemstore@gmail.com, or WhatsApp +91-9958847172.

Shipping & Delivery Policy

Last updated: [add date]

1) Serviceable locations

We ship across India via reputed courier partners. Some remote PIN codes may have limited service or extended timelines.

2) Processing time

Orders are typically processed within 1–2 business days (Mon–Sat, excluding public/festival holidays). Custom kits or high-demand periods (e.g., Navratri) may need extra time; we’ll notify you if so.

3) Delivery timelines

Estimated delivery is 3–7 business days after dispatch, depending on destination and courier network. Remote/outlying areas may take longer. Courier delays due to weather, strikes, or operational disruptions are outside our control, but we’ll assist with escalation.

4) Shipping charges & free shipping

  • Shipping charges (if applicable) are calculated at checkout based on weight, size, and destination.

  • From time to time, we offer free-shipping promotions via coupon codes. Apply the code at checkout during the valid period; terms may vary per offer.

5) Order confirmation & tracking

  • You’ll receive an email/SMS order confirmation.

  • A tracking link is shared when the parcel is dispatched. Tracking may take a few hours to reflect courier scans.

6) Multiple shipments

Large or multi-item orders may be shipped in parts. You’ll receive separate tracking details where applicable.

7) Address accuracy & delivery attempts

Please ensure your address, PIN code, and phone number are correct. Couriers usually attempt delivery 1–3 times and may contact you. Undeliverable parcels (wrong address/unreachable) may be returned; reshipment can incur additional charges.

8) Cash on Delivery (COD)

COD availability is PIN-code dependent and may carry additional fees. We reserve the right to decline COD orders at our discretion. Refused/undelivered COD parcels may affect future COD eligibility.

9) Packaging & ritual integrity

We use secure packaging to maintain ritual purity and prevent leakage/damage. If your parcel is tampered with or visibly damaged on arrival, record an unboxing video and raise it with us within 3 days (see Return/Replacement policy).

10) Loss, damage, or wrong item

If your order is lost in transit, delivered damaged, or incorrect:

  • Contact us within 3 days of delivery (or expected delivery for loss).

  • Share clear photos and the full unboxing video of the unopened and then opened package.

  • Upon verification, we’ll arrange a replacement; if a replacement isn’t available within 30 business days, a partial/full refund may be issued as per our Returns/Refunds policy.

11) Festival & bulk orders

For temples, corporates, or event hampers, please order in advance. We can suggest lead times and logistics options based on quantity and destination.

12) Contact for shipping support

Email: info@shreemstore.in / shreemstore@gmail.com
Phone/WhatsApp: +91-9958847172

If you want, I can format these into Astra (Gutenberg) accordions or an Elementor Toggle block and add a slim “Need help with delivery?” contact card that repeats your phone/email on mobile.

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